Our Helpdesk

Outsourced Helpdesk & NOC Solutions
- from the leader in the field.

Our 24×7 support team responds to your network monitoring issues around the clock

Our Helpdesk / NOC

Reliable Network/Helpdesk Operations Center Team.

DNSnetworks’ Canadian based Helpdesk and Network Operations Center team is not only well trained to manage incidents, but also mentored via continuous review so they become skilled experts in the business. Our systems, securely and seamlessly connect to your infrastructure, providing the most advanced event detection and efficient workflow management. DNSnetworks’ network, server and application monitoring services provide detailed metrics and visibility, allowing our reliable NOC monitoring team to react quickly and troubleshoot effectively.

Our Services

24×7 IT Monitoring Coverage. Reliable Helpdesk/NOC Operations

Our goal is 100% uptime for each client’s technology environment. Our Helpdesk/network operation center uses advanced event detection systems and SLA-specific responses to keep your infrastructure operating. DNSnetworks’ outsourced IT support team services are thorough and comprehensive  – from initial setup to 24×7 support to post-event analysis and reports.

Technologies Supported

Connectivity, Colocation, Datacenters, Security.

From optical fibre to wireless to data centers to applications, DNSnetworks monitors and supports a range of technologies. We understand your specific infrastructure needs and implement the right Helpdesk model and support solution.

Markets Served

Broad Experience

DNSnetworks serves infrastructure providers – network, cloud, application – and enterprise businesses across a variety of industries. Common to all is the need for reliable coverage and the most effective use of resources. Our Helpdesk facilities and network monitoring support team are Canadian-based, but we service clients globally. From outsourced monitoring and technical support to set up office networks and maintenance for clients, DNSnetworks has deep expertise in Helpdesk and business IT operations.

Coverage Plans

$125 per Server

Basic Coverage

(Monday to Friday 8am - 5pm)

  • Monthly OS/Application Patching & Updates
  • Real-time Monitoring of OS resources and Web Services
  • Up to 4 helpdesk calls to IT Helpdesk with 4hr response with 12hr MTTR.
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$275per Server

Premier Coverage

(Monday to Friday 8am-8pm)

  • 24/7 Support – On call response for major issues
  • Monthly OS/Application Patching & Updates (Done off hours)
  • Real-time Monitoring of OS resources and Web Services
  • Unlimited Access to IT Helpdesk with 1hr response with 4hr MTTR
  • Quarterly Security Assessment reports of system
Get Started

The DNSnetworks Helpdesk
that’s simple and powerful.

Trust your IT Service provider support team. We are here to build a relationship for long term business success.